Support
Last updated: July 6, 2026
Need help with HawkEye — the dashboard, the mobile app, or your account? We're here.
Contact support
Email support@sympleonline.com and we'll get back to you within one business day. Include your store name and a short description of the problem.
Account access
HawkEye accounts are provisioned by your organization. If you can't sign in or need an account created, contact your organization's administrator first — they manage users and roles for your stores. If your administrator can't resolve it, email support and we'll help.
Privacy requests
To access, correct, or request deletion of your personal information, email privacy@sympleonline.com. See our Privacy Policy for details on what we collect and how we use it.